These Terms and Conditions ("hereinafter T&C") regulate the online purchase service that will allow the purchase of products and/or services offered on the website (hereinafter "the Website").

Marta Gran Veciana, (hereinafter By Cléa) is the owner of the Website and supplier of the products and/or services that are marketed through it.

The contractual relationship involves the delivery, in exchange for a price specifically determined on this Website.

The purchase through this website involves the adherence to the T&C in the version published at the moment the user accesses the Website, which implies that the User:

• Has read and understood what is set forth in this document.

• Is a person with sufficient capacity to hire.

• Assumes to fulfill the obligations contained in the document.

The User accounts for the veracity of the data provided during the online purchase process. Likewise, in the event that the process on this Website requires the registration of the User, the User has full responsibility for the use and custody of the User name and password that is provided, responding to the acts that are performed with these. The User shall advise the provider, as soon as he or she has knowledge thereof, of the loss, disclosure or unauthorized access of a third party to his or her private registered User area.

By Cléa reserves the right to modify the current T&C, without affecting the products or services that have been acquired through the Website prior to such modification.


To be able to order, the User must be over 18 years old.

In order to make the order, the User must provide all the data required in the purchase process, which will be necessary to properly service the order.

To make purchases on the Website it is necessary that the delivery address and the billing address are located in the European Union, except for the Canary Islands, Ceuta and Melilla where no shipments are made.


All prices of the products or services of the Website include VAT and any other taxes that may be applicable. In any case, the prices will be expressed in Euros (€).

The prices reflected for each product or service do not include shipping, handling, packaging, shipping insurance or any other additional service to the product or service purchased, unless expressly stated otherwise. Any of these additional costs that are applicable will be communicated to the User before formalizing the purchase.

The prices applicable to each product or service will be those published on the Website and will be applied automatically in the last phase of the purchasing process. The User assumes that the price of some of the products or services offered may vary in real time. In any case this will always be communicated prior to the formalization of the sale.

The User agrees to pay at the time of placing the order, and may pay in any of the methods of payment specified on the Website.

After the payment is made, the User will receive an email confirming the order, which will include a summary of the items purchased, the requested shipping mode and the delivery address.

By Cléa may periodically offer discount codes to its Users. Such discounts may only be applied in accordance with the instructions specified by By Cléa with respect to each code, and in any case Users may only use a single code per order.

The use of discount codes will not be compatible with certain promotional actions and collections.


By Cléa products will be delivered in perfect condition to the specified address in the form completed by the User.

By Cléa assumes no responsibility if the orders' delivery is unsuccessful as a result of the false, inaccurate or incomplete data provided by the User.

By Cléa will take all necessary measures so that delivery can be done within the agreed time limits. By Cléa considers the payment confirmation as a necessary condition for maintaining the delivery schedule. However, time limits indicated in the website are estimations and may vary because of logistics reasons or other major matters.

Please find shipments timings and costs below:

Spain (Peninsula) 24-72 working hours 6€

Balearics 24-72 working hours 8€

Portugal 24-72 working hours 9€

Resto of UE 4-6 working days 15€

By Cléa will try to deliver the product at the facilitated address twice. After the second failed try, By Cléa will contact you to inform the location of your product. You will have 15 days since the shipment confirmation to pick up the product, otherwise we will consider the contract as extinguished.

The delivery is considered complete from the moment in which By Cléa or the hired carrier company makes the product available to the user.


*Our policy on changes and returns only applies to products purchased through our official website.


In case of defective products, you should contact within 14 days of receiving your order and send us an image that shows the defect clearly, and we will try to verify that the product is really defective.

If you have to send the product to the warehouse, By Cléa will assume the shipping costs. Once it has been verified that the product in question is defective, the refund or exchange for the user concerned will take place.


If you receive a shipment that does not correspond to what you purchased, you should contact within 14 days of receiving your item and send us an image showing everything that you received together with the respective references on its box and the payment and shipment vouchers. We will provide you with a solution once the content has been verified.

If you have to send the product to the warehouse, By Cléa will assume the shipping costs. Once it has been verified that there was a mistake in the shipment, the refund or exchange for the user concerned will take place.

The product must not have been used and must be in its original box with the case and any label that accompanied it.


To make any changes or returns to your order, the product needs to be send back to By Cléa offices. The deadline for any change or return is 14 days from when the order was received. The product must not have been used and must be in its original box with the case and any label that accompanied it. The shipment cost will be assumed by the customer. Contact us at the e-mail address to receive more instructions on how to handle a return.


Once the package has been returned to our office, it is processed before we proceed to the approval of said refund. The product must have been sent to our office within 14 days of when the order was received, it must not have been used, and must be in its original box with the case and any label that accompanied it.

If your return is approved, a complete refund for the price of the merchandise will be issued within 7 working days and you will be notified of the transaction by e-mail. Once the refund has been issued, you can expect it to be in force within 5-10 working days.


Credit Cards: VISA, MasterCard

Debit Cards: VISA, MasterCard



The total amount of your order will be withdrawn from your bank account once the order and payment have been processed and approved. If no payment has been received after the order was sent, By Cléa may cancel your order automatically without notice.

You will receive an e-mail once your order has left the warehouse at the e-mail address that you provided to us when you made the purchase. If for some reason you have not received an e-mail, check your spam folder. You can also write to us at with the details of your order.


The three most usual reasons why a payment was rejected by our payment system are the following:

- Insufficient balance. Make sure there is a sufficient balance in your account to conclude the purchase.

- The credit card was not issued in the country where you are currently located. Make sure that the credit card that you are using was issued in the same country where you are now when you make the purchase.

- Your bank is blocking the on-line payment for security reasons. Contact your bank and make sure the payment is not being blocked.


All transactions are managed directly by our payment services provider, Prestashop, with secure encryption and under strict banking standards.

Your card data are sent directly to the bank and cannot be read or accessed by anyone except your bank, including By Cléa.


The discounts that we offer are only valid for orders made on our official website and are valid for a limited time only.

If you have requested a discount code when making the purchase but it was not applied, please check that the code was valid when you made the purchase. If you applied a valid code but it was not recognized, write to us at

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